Terms & Conditions

We are commited to ensuring your satisfaction with any merchandise you have ordered form us. However, if you're unhappy for any reason, here's what to do:  

In the event that the items are damaged, you have up to 18 days Return Policy upon receiving of your goods, All items must be packed in their original packaging with all tags attached and must be unused, unworn or its original condition. Please note that we are unable to accept return items without the original packaging or in used & worn condition.

RETURN PROCEDURE

Fill in the details and submit the product return form to us for obtain a RMA (return merchandise authorization) no. before return your items to us.

Packed the shoe carefully in their original packaging along with the completed return from/note and printed copy of the proof of purchase (Confirmation Email) and send to the following address:

ATTENTION: CUSTOMER SERVICE - ECOMMERCE (RETURNS DEPT)

SHOEPOINT SDN. BHD.

C2-216 Komtar,
Jalan Penang 10000
Penang, Malaysia.

We strongly encourge that you to use any form of registered post for easy tracking of the delivert parcel. We will process yoyr request you within 3-5 working days of receiving your goods and you will be receiving an email notification.

EXCHANGE POLICY

  • SHOEPOINT.COM does not provide any exchange services online.
  • Any returns for exchane purpose will be refunded via online store credit for new purchase.
  • Normal shopping charges will apply for the subsequent orders purchased using online store credit.
  • Customer have to pay the return shipping fees.

* Subject to the prevailing terms and conditions above, and at al times at the full discretion of SHOEPOINT.COM. All decidions by the SHOEPOINT.COM are final.

REPAIR POLICY

Shoepoint.com does not provide any repair services.

PRIVACY POLICY

This Privacy Policy addresses how our company gather information (if necessary) from all site users, both subscribing members and those are just browsing.You will also learn what we do with the information we collect, and the choices visitors and members have concerning the collection and use of this gathered information. Please read this policy carefully.

Personal Information

We gather information in different ways from visitors and members who access the various parts of our website. We use this information primarily to provide a customized experience for you as you use our site and services, and we do not share this information with third parties unless we have received your permission when such disclosure is required by law or other special cases described below.

Registration

Members may be asked to provide certain personal information when they sign up as member before making order. This may include name, email address, physical address, telephone number, billing information (such as a credit card number), and the type of personal computer being used. The personal information collected from members during the registration process is used to manage each member’s account (such as for billing purposes) and will not be shared with any third parties, unless specifically stated otherwise or in special circumstances.

Purchasing

When you purchase at our web store, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. We uses the third party vendor Paypal to handle transactions. We have no control over the Paypal’s privacy policy or use of any personal information you provide when placing such an order.

If you order services or products directly from our company we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.

Responses to Email Inquiries

When visitors or members send email inquiries or email order to us, the return email address is used to answer the email inquiry we receive. Our company does not use the return email address for any other purpose and does not share the return email address with any third party.

Cookies and How We Use Them

A “cookie” is a small data file that can be placed on your hard drive when you visit certain Web sites. Our company may use cookies to collect, store and sometimes track information for statistical purposes to improve the services and overall user experience we provide. We may use a cookie to save your settings and to provide customizable and personalized services.

Revisions to This Policy

Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting. Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.