We are commited to ensuring your satisfaction with any merchandise you have ordered form us. However, if you're unhappy for any reason, here's what to do:
In the event that the items are damaged, you have up to 18 days Return Policy upon receiving of your goods, All items must be packed in their original packaging with all tags attached and must be unused, unworn or its original condition. Please note that we are unable to accept return items without the original packaging or in used & worn condition.
Fill in the details and submit the product return form to us for obtain a RMA (return merchandise authorization) no. before return your items to us.
Packed the shoe carefully in their original packaging along with the completed return from/note and printed copy of the proof of purchase (Confirmation Email) and send to the following address:
ATTENTION: CUSTOMER SERVICE - ECOMMERCE (RETURNS DEPT)
SHOEPOINT SDN. BHD.
We strongly encourge that you to use any form of registered post for easy tracking of the delivert parcel. We will process yoyr request you within 3-5 working days of receiving your goods and you will be receiving an email notification.
* Subject to the prevailing terms and conditions above, and at al times at the full discretion of SHOEPOINT.COM. All decidions by the SHOEPOINT.COM are final.
Shoepoint.com does not provide any repair services.
We gather information in different ways from visitors and members who access the various parts of our website. We use this information primarily to provide a customized experience for you as you use our site and services, and we do not share this information with third parties unless we have received your permission when such disclosure is required by law or other special cases described below.
Members may be asked to provide certain personal information when they sign up as member before making order. This may include name, email address, physical address, telephone number, billing information (such as a credit card number), and the type of personal computer being used. The personal information collected from members during the registration process is used to manage each member’s account (such as for billing purposes) and will not be shared with any third parties, unless specifically stated otherwise or in special circumstances.
If you order services or products directly from our company we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
When visitors or members send email inquiries or email order to us, the return email address is used to answer the email inquiry we receive. Our company does not use the return email address for any other purpose and does not share the return email address with any third party.
Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting. Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes.